Contact Us
We will be able to assist you faster if you have your policy number on hand or included within any written communication
CONTACT LEISURE GUARD TRAVEL INSURANCE
GENERAL QUERIES
Email, call or write to us
Email: [email protected]
Telephone: 01293 855 960
Monday to Friday 9.00am to 6.00pm
Saturday: 9:00am – 5:00pm
Or write to us at:
Leisure Guard Insurance Services
c/o ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ
We endeavour to respond to all written queries within two working days.
If you are an annual multi trip policy holder and wish to opt out of automatic renewal please call us on 01293 855 960 or email [email protected].
Travel Claims
To make a claim for all sections except Section 9 (Gadget cover) –
Please call 0204 517 9889
or go online rock.leisureguard.uk.axa.travel
Gadget Claims
To make a claim for Section 9 (Gadget cover) –
Please call: 0330 053 1836
or go online www.eclaimcity.co.uk
Complaints
You have the right to expect the best possible service and support. If we have not delivered the service that you expected or you are concerned with the service provided, we would like the opportunity to put things right. If you feel we have fallen short of our standards, please contact:
If your complaint is about the sale of your policy:
The Compliance Manager
ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH0 1DQ
If your complaint is about a claim on your policy (except Section 9 – Gadget Cover):
The Complaint Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR
Phone us: 0204 517 9889
Email us: [email protected]
If your complaint is about a claim on your policy under Section 9 – Gadget Cover:
Claims Administrators
Customer Relations
Citymain Administrators Ltd
Lakeside, 3000
Western Road
Portsmouth
PO6 3FQ
Phone us: 0333 999 7946
Email us: [email protected]
When you make contact please provide the following information:
- Your name, address and postcode, telephone number and email address (if you have one).
- Your policy number and/or claim number and the type of policy you hold.
- The reason for your complaint.
- Any written correspondence should be headed ‘COMPLAINT’ and you may include copies of supporting material.
If you are still not satisfied you can contact the Financial Ombudsman Service:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0300 123 9123 or 0800 023 4567
Fax: 020 7964 1001
Email: [email protected]
Website: www.financial-ombudsman.org.uk
24/7 EMERGENCY MEDICAL ASSISTANCE
Had a medical emergency abroad?
Please call our 24/7 Emergency Assistance Team:
24/7 Assistance – 0204 517 9889
If you are calling from outside of the UK – +44 (0) 204 517 9889
